Last updated: 19 October 2026

LightCollectiv does not deliver any physical goods. Our subscriptions are digital services provided online through www.lightcollectiv.com, so no shipping, courier or delivery charges apply.

How the service is provided

1. You choose a plan and pay through Payfast at signup.
2. You receive an email confirming your payment and your application.
3. We vet your application within 10 working days.
4. Once approved, your Practitioner profile goes live on the Website and you receive a confirmation email.

If your profile is not live within 10 working days of payment and we have not contacted you, please email shanne@lightcollectiv.com

Refunds relating to delivery

Because we do not make deliveries, refunds for non-delivery, late delivery, damaged goods or delivery costs are not applicable. If you have a concern about access to the digital service you paid for, please see our Refund and Cancellation Policy.