Refund and Cancellation Policy

Last updated: 19 October 2026

This policy explains when LightCollectiv subscription fees are refunded. It should be read with our Terms and Conditions.

1. Deliveries

LightCollectiv does not make deliveries. A refund relating to delivery is therefore not applicable.

2. Summary

Situation	Refund
Cancelled within 7 days of your first payment	Full refund
Application declined by LightCollectiv	Full refund
You cancel during your Subscription Term (after 7 days)	Monthly billing: no refund of payments already made. Annual billing: unused complete months refunded, less the cancellation fee. 20 business days’ notice applies
Removed by LightCollectiv for not following our values	No refund of the current month; unused, prepaid complete months refunded
Charged in error or twice	Full refund of the incorrect amount
Month-to-month after your term ends	No refund; cancel any time on one month’s notice

3. Cooling-off period

In terms of section 44 of the Electronic Communications and Transactions Act, you may cancel your Subscription within 7 days of your first payment, without reason and without penalty. Email shanne@lightcollectiv.com and we will refund the full amount within 30 days.

4. Subscription Term

Subscriptions are chosen at signup and continue for the Subscription Term you selected. After the cooling-off period, monthly payments already made are not refundable. If you paid annually and cancel early, we refund the unused complete months, less the cancellation fee in clause 4.5 of our Terms and Conditions. You may cancel early as set out in clause 4.5 of our Terms and Conditions; your debit order stops once the notice period ends.

5. Removal of a Practitioner

We reserve the right to remove any Practitioner who does not follow the values of LightCollectiv, following the process in clause 6 of our Terms and Conditions. On removal:

your monthly subscription is terminated and no further payments are collected;
the fee for the month in which you are removed is not refunded; and
if you paid annually, the unused complete months are refunded.

6. How to cancel or request a refund

Email shanne@lightcollectiv.com with your name, the email address on your account and your Payfast payment reference. We will acknowledge your request within 3 business days. Approved refunds are paid to the original payment method via Payfast within 30 days. Refunds are calculated in South African Rand (ZAR). If you paid in another currency, the amount you receive may differ from what you paid because of exchange rate movements and bank fees, which LightCollectiv cannot control.

7. Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

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